What is the Credit Balance?

The “Credit Balance” appears in the billing area whenever an upgrade or downgrade of the subscription plan is made.

Let’s simplify it. 😊

Imagine you have a subscription with 20 projects, and halfway through, you decide to downgrade to 10 projects. In this situation, you will have a balance value, called “credit balance,” since the cost of the new subscription is lower than the amount already paid and there is no refund. This balance will be automatically applied to a future purchase, whether it’s a new subscription or the purchase of upload packages.

Let’s look at a practical example: imagine that 20 projects cost €100, and 10 projects cost €50. If you have already paid €60 for the 20 projects and downgrade halfway through the subscription period to 10 projects, your credit balance will be €10.

BIMWorkplace automatically manages these values at the time of the new purchase and shows them in your cart before completion.